5 *s for past experience, 0 for current experience

The fact that I award Capitec 5 stars is based on past experiences. It has no bearing on this review, in which I wish to express my BITTER DISAPPOINTMENT about the service I am receiving in the present matter. I am also saddened that I have to resort to this channel in the hope of seeing something happening.

Last week I app**** for a revolving credit facility. I wasn't able to take calls on Thursday or Friday because I was mostly in meetings. On Tuesday morning Capitec reached out to me via WhatsApp, which I have tremendous appreciation for, as I was still in meetings and I was able to complete the required information requested via that channel. Deceivingly though, the system claimed that they would be in touch. Tuesday passed. Late Wednesday afternoon I gave them a call. I can't remember the name of the lady I spoke to, but since it was quite late she scheduled a call-back for Thursday morning around 09:30. Thursday passed, no call-back. Earlier today I contacted the bank via the WhatsApp channel and chatted with Zanie, whose service was less than satisfying, merely advising me to call the credit centre. Why, I asked, must I call THEM, as I am a customer requesting a service, which Capitec benefits from more than I do in the longer run. Snotty answer received.

Anyway, and I realise that it was dangerously close to the advertised of business (16:56, time of my call) and listened to the recorded messages to the point that I'm word perfect in it, for 7 minutes, at the expense of my airtime in the hopes that consultants will at least deal with calls that came in before close of business.

The recorded message states that you will be updated via SMS once your documents have been received. Now my questions to Capitec are simply these:

* How do 4 business days pass without a single word from their side unless I initiated the contact? * Capitec is the service provider, I am the client paying for their services. Do I need to take my business elsewhere? * Why does a consultant like Zanie give me snotty answers to my question and not offer the service of initiating contact from Credit to me? It would have costed her 2 minutes at the most to send an email to that extent.

Sies, man.