5 days with no positive feedback

I had a loan that was handed over for collection. Full settlement was paid to Capitec on the 14/09/2015 in error. Funds reflected in Capitec suspense account on the 15/09/2015 but nobody was able to confirm this until 18/09/2015. The money needs to be paid to the attorney as settlement will expain and additional amount of R9000 needs to be paid back to me. No feedback or assistance from capitec, just being pushed from FNB - Capitec - FNB. My next option is to find senior members of the management team on Linkdn and e-mail them the e-mails and calls.<br> <br> Its the weekend and I need the money. Somebody take this seriously enough if you care about your image as a good bank.