BM
Bafana M

1 reviews | Active since Jul 2022

16 Aug 2022, 07:49

***5

This is my third post here. I only receive attention only after posting my story then later on I don’t get my issue resolved.

I am so disappointed with your poor service that no body deserve. I received email and call from Robin Advising me that my issue has been resolved and closed only to find Out it’s a pure lie. I am even tired of sharing my issue. Capitec should just consider reprofiling.

Even complaints management department failed to assist me. I always call in to follow up on which it’s something they should do... might as well move to average bank with fees and good service.!!

A simplest query lasts for almost two months with no solution yet you claim to have professional staff!! 😫🥶

0
Replies (1)
Capitec Bank
Capitec Bank's reply16 Aug 2022, 08:23
Official
Good day Bafana 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank