48 hours later and still waiting on feedback

Saturday morning, on my way to work I popped by the Capitec ATM to deposit my daughter's birthday money, and well as money to my son's account.Both ATM's were not accepting deposits. So I went inside the branch. Firstly the girl at the check in desk didn't even apologise for the inconvenience that the ATM was out of order, nor did she offer the option of a refund to make the deposit inside the branch. Nevertheless I made the deposit, went to work and then called the branch to complain. The Branch manager took down my details, and said that she would find out- firstly why could she not make that decision at that point? Blows me away .. i asked her how long it would take and she confirmed that she would call me with feedback that same day. I called her at 9:10 Saturday - NOTHING, Sunday - they open .. still NOTHING .. MONDAY .. Guess what? Still nothing. Yes it's a SIGNIFICANTLY small amount, but it's about the principle of Customer Service .. NEVER OVER COMMIT TO A CUSTOMER .. EVEN IF YOU DONT HAVE AN ANSWER .. keep the customer informed.. it's pretty pointless Capitec is this high flying bank .. taking over the market when the Customer Service lags .. or staff don't have an interest in retaining existing customers.. my daughter could be the next millionare wanting to invest at your bank.. and your Customer Service or lack thereof would be the decifer...Spend less time on putting numbers in your books and concentrate on retaining your customers