JH
Janine H
1 reviews | Active since Apr 2015
01 Aug 2015, 12:59
45 minutes and 1 customer moves
15minutes at the branch at westgate mall. I'm number 88 and number 77 gets called, another 33 minutes and number 78 gets called, and the staff starts going on their entitled breaks, so what now? Longer delays, to hell with this and Capitec to hell with your **** service
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Capitec Bank's replyOfficial
03 Aug 2015, 09:35Hello janine140672,
Please accept our apologies for the poor service experience you had!
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply03 Aug 2015, 09:35
Official
Hello janine140672,
Please accept our apologies for the poor service experience you had!
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank