*** - ***** Case Pending

I hvae a ***** case that has been pending since last year. I have been sending emails but with no luck. The money that was taken induress from my Capitec Credist access then transferred to a STD Bank Account. affidavits have been submitted, a case for exrtotion has been opened and case number submitted but funds have not been realeased yet. Please help resolve this issue. numerous emails sent to *** with all the info but with no luck. Standard Bank insists my bank, Capitec should be the one contacting them with the case number.