4 Years of Delays – Still No Resolution from Capitec

I am beyond frustrated with Capitec’s handling of my complaint.

This matter has been ongoing since 2021. I have been sent from branch to branch, asked for documents repeatedly, and yet there is still no clear resolution. Every time I follow up, I am told it is still being investigated.

All I want is my funds released and this issue resolved — but Capitec keeps delaying without giving me a clear reason why.

At this point, I feel disrespected as a customer. This is my hard-earned money, and I deserve transparency and closure.

Capitec, stop dragging this out. Give me a clear answer and a final resolution immediately, or I will escalate this to the FAIS Ombud and the National Financial Ombud Scheme.

This is unacceptable for a bank that claims to value its clients.