********* 3rd party services

I have been with Capitec for a long time and never really used their 3rd party services and never had issues with Capitec before. I Encouraged my wife to renew our vehicle license disk through Capitec bank app portal, as the vehicle is in her name. When we received delivery, we only received a receipt of payment with no disk. I notified Capitec immediately as I assumed that there might be a human error in handling. This was not the case. After 2 weeks of emails and back and forth complaints. Capitec representative called, stating that the fault was with the courier service they use, and that they are currently have a back log of the same issue since October 2024. I am very confused as how the courier service are to be blamed and why tell a customer this and that I needed to contact the RMTS personally as Capitec offered the service only and can not on behalf of the induvial request reprints. I was told by the RMTS that the disks were printed and they cannot reprint without an affidavit that we (lost the disk or was damaged or ******) and we have to pay again for a new disk. Well we already paid Capitec for a service including the RMTS required funds, so I do not have the hassle to it myself to go there. Now I have to run around, Write a statement at the police station that I lost the disk (Which is under oath) of which I did not receive!!!! Worst part was Capitec repetitive said was sorry they did their due diligence. WOW!!! Why have a service that you can not manage, just to proof that Capitec can do what any other bank can not do it seems. Now we are traveling with an unexpired disk and not offered refund. We feel this practice to be unfair to the point that Capitec received funds for undelivered service and blame their stake holders for their misleading services. I hope clients become aware of this misleading principle.