MT
Molefe T

1 reviews | Active since Mar 2023

29 Aug 2024, 15:26

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Good day

My name is Molefe Tsotetsi a client of Capitec Bank, on the 31st of July 2024 I used the online licence disc renewal offered by Capitec Bank and today is the 29th of August 2024 and I haven't received my license disc, I have not been able to drive my car for all this duration because I do not want to be issued with traffic violation fines, I am really not happy about the service, now I have to go to the branch to sort this matter out physical while I have paid for the services and everything.THIS IS NOT A RIGHT WAY OF TREATING CUSTOMERS, VERY VERY POOR SERVICE. AM at Germiston Golden Walk Capitec bank I've been here for over over 45 minutes trying to solve this matter I am really not happy Sort you things out CAPITEC BANK!!!!!!!!!

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Replies (2)
MT
Molefe T's update29 Aug 2024, 15:37
Reviewer Update
I have just left the bank with the same problem, because could not solve it they just took my cellphone number and Saif they'll call me.VERY VERY POOR SERVICE NOT HAPPY AT ALL I CANNOT DRIVE MY CAR BECAUSE OF THIS,SO I INCONVENIENT TO MY FAMILY.
Capitec Bank
Capitec Bank's reply29 Aug 2024, 17:08
Official
Good day Molefe. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.