34 Day wait for results from dispute dept.

Friday, 06 December 2019 I purchased concert tickets worth R876.47 from a website (Viagogo) that was not trusted (did not know this obviously.) Money went out of my account without my approval meaning I did not press approve or decline on the banking app thee amount just went off. I then went an hour or two later to the branch in Mowbray to reverse the transaction, and it was done within a minute or two the moment I told the consultant I have been ****med. All was well...

Saturday, 07 December 2019 At 01:29am an amount of R882.85 was once again removed out of my account without my permission. I did not press approve or decline once again on my banking app. I was clearly not aware of it until later the morning. I then called and the consultant told me i need to head over to the branch in order to fix it. I then went to Tygervalley branch to fix this matter. The consultant told me that she may not reverse the amount because its an international company and if so its going to take 14 days to investigate, it needs to go to the disputes dept. She then advised me to rather open a new bank account so that no one has access to my account and so I did. Expecting some form of communication or at least an update within 14 days and nothing what so ever...

Friday, 10 January 2020 34 Days later and NOT A SINGLE SOUL GOT BACK TO ME! I can NOT! attend the concert because the tickets will not be valid at the entrance of the concert and I haven't gotten my money back at all. I spoke with Julia which is a team leader and she said someone would call me within the next few hours simply because she does not have access to my account or anything regarding my money for that matter, which makes total sense However she tried her utmost best to assist me.

From this day forward I will no longer be banking with Capitec Bank, they are not a trusted bank and if a ******* has quick access to my account without my approval like viagogo had. How easy should it not be for the next ******* to gain access to my account. Besides that how long will Capitec take to reverse my money... I also complained twice on the Capitec Facebook page and twice they said I should send them a reference number and yet to this day I am still waiting for someone to get back to me...