*****!!!!!

My Phone was hacked, they entered my banking app, added beneficiaries and transferred money out of my bank account. I phoned customer care with the first transaction and they said that they will phone the person and ask them to reverse the money, Capitec phoned me back stating they said no and there is nothing they can do i can try small claims court but they cant give me the persons information, another 3 transfers was made . i did not authorise it at all, I asked at the branch they should reverse it and they said they cant do anything.

3 was capitec accounts and 1 was a standard Bank account

im going to take this further and as an emmediate thing i could do on my side i reset my phone and downloaded antivirus on my phone and extra security measures for the future , but i really cant think that capitec is this useless,

they need to reverse these amounts transactions/ transfers 1. R3000.00 2. R3800.00 3. R8600.00 4. R13 000.00

capitec can easily pull up their hands and say sorry we cant help !!!

I will tell every single person i see how useless Capitec is