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Dear Keaneth Rhode

Thank you for your update regarding my complaint.

I note that the investigation is taking longer than expected. However, due to the financial prejudice and ongoing dispute concerning this matter, I wish to formally advise that I will withhold further payments on the account until the investigation and complaint have been finalised and resolved fairly.

I trust that the matter will receive urgent attention, and I request that you keep me informed of any developments regarding the investigation.

Kind regards

SIMON GIVEN NGWENYA

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