30 days - yeah right!

I used to be a happy customer, until.... On the 17th May 2019 a payment of over R2000 was made from my account at a theme park in England. My card and myself were in SA. I reported the incident immediately via phone call and stopped at a branch. We replaced the card and the lady at the branch told me the issue should be sorted within 30 days. I’ve phoned several times since and sent multiple emails. Someone was supposed to phone me on the 31st May. I am still waiting for the call and for feedback. It is absolutely ridiculous!