30 days to rectify a 30 second R2000 atm mistake
<p>My Fiance and I use his capitec account for our small business. Its our only source of revenue. My sons maintenance from his dad also uses this account. 2 weeks ago we tried to draw R2000 at an fnb atm in Musgrave but it said unable to assist you now. we left and an hour later got an sms to say R2000 was drawn at fnb. WE WENT AND REPORTED IMMEDIATELY. After being given the run around with no sense of urgency at all weve been told capitecs sla with fnb says 30 days to invesigate. we have to now stop using our car or stop earing as this was our last R2000. We are at our end financially but i'm told nothing can be done so sory</p>
I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
More waiting....
More waiting....
Not acceptable... we want our money back TODAY! or we are going to the ombudsman and the press. You and FNB cannot expect people to starve while you honour some protocol or sla that no one is even aware of when they choose to bank with you. its my last R2000! Please!!!! I have no other money and no other plan and a 10 yr old son to care for!!! sort this out today. its not my fault and its not right you keep my money while you "investigate"
Not acceptable... we want our money back TODAY! or we are going to the ombudsman and the press. You and FNB cannot expect people to starve while you honour some protocol or sla that no one is even aware of when they choose to bank with you. its my last R2000! Please!!!! I have no other money and no other plan and a 10 yr old son to care for!!! sort this out today. its not my fault and its not right you keep my money while you "investigate"
Not acceptable... we want our money back TODAY! or we are going to the ombudsman and the press. You and FNB cannot expect people to starve while you honour some protocol or sla that no one is even aware of when they choose to bank with you. its my last R2000! Please!!!! I have no other money and no other plan and a 10 yr old son to care for!!! sort this out today. its not my fault and its not right you keep my money while you "investigate"
Not acceptable... we want our money back TODAY! or we are going to the ombudsman and the press. You and FNB cannot expect people to starve while you honour some protocol or sla that no one is even aware of when they choose to bank with you. its my last R2000! Please!!!! I have no other money and no other plan and a 10 yr old son to care for!!! sort this out today. its not my fault and its not right you keep my money while you "investigate"