30 Days to change a accont status

I went to Table Bay Mall branch to have a "retrenched "status removed from my capitec profile. The branch agent made a phone call and advised the ticket has been logged and I will get feedback in +-10 Days, well the 10 days came and went. I then called there call centre to follow up and the agent logged a new ticket and said I would have feedback in +- 10 days.... Well guess what???

I then called the call centre again and was transferred to another department who now tells me that I need to send an email to *** to have the status on my profile changed which will take +-10days. I then asked to speak to the manager because I think this is unacceptable as I have already been waiting 20 days. the agent told me I can put you through to the manager but they are just going to tell you the same thing. This is absolutly terrible service and actually unacceptable. Why wasnt I told this from the beginning. I would like to use my credit card by cannot because of the hold they have placed on it and trying to remove it takes 30 dam days