PN
Phumelele N

1 reviews | Active since Jun 2015

08 Jun 2015, 20:27

3 x R200 mising from account

I have reported the matter via your contact centre and via email that I found three different withdrawals from my account in early April (of cause your banking app cannot show ones statement).<br> Incident no: ***9.<br> The email response has not been attended to and I got a call from a woman stating that Capitec will do nothing about the matter as an outside ATM was used and should report the matter to the police.<br> I have requested a written response to this to none received yet and I do not see why my bank cannot assist in such a matter as money was drawn from account without me knowing.<br> NO SMS was ever received by me and those SMSs cannot be deleted as I use an iPhone and all my Capitec notifications come from one number a trend is created where if an SMS is deleted, it deletes the whole tread.<br> <br> I want my money back as I did not withdraw any of those amounts and I cannot be out by R600 in one go and you guys do nothing about the matter. The card was cancelled as soon as I saw the transactions and I`m a loner so no one has my pin.<br> <br> I want a written response and I want my money back.

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