3 Weeks, No License, No Accountability

I renewed my car license via the Capitec app on 7 August—it captured the wrong address. Despite immediate calls and multiple follow-ups, the issue remains unresolved.

I’ve had to repeat my details multiple times, received the same generic responses, and was promised "escalations" with no tracking number, no courier contact, and no delivery.

It's now been nearly 3 weeks, and Capitec has offered no resolution, no urgency, and no communication. I’m still waiting—and running out of patience.