3 weeks loan application pending

Incident# ***5 – Capitec Bank Credit Application

On the 30th of July 2019, I processed a loan application using my Capitec banking app as I had an emergency and needed access to funds urgently. I received a call from Aphiwe in the loans division who duly processed my request and all that was left was to verify my employment as I had since changed companies since joining Capitec in September 2009. As my HR manager was on leave and only due to return to work on 6 August, I notified Aphiwe and provided an alternative phone number of our Procurement Manager who could verify my employment in the absence of my HR manager. All of this was done via email with Aphiwe after calling the call center and going back and forth and not getting any response. On the 8th of August, I was scheduled to travel out of the country and notified Capitec client services via email to rather contact me via email with the outcome as I was traveling to remote areas with limited mobile network and I would not want to miss this important call. Antoinette Branco-Peter's responded on the 8th confirming receipt of the email and that she had forwarded it to the direct loans division for attention. Long story short, today is the 18th of August, I have yet to receive a response, neither has my loan been finalized and I'm not impressed. As a loyal client whose been with you one month short of 10 years, you can imagine I'm pretty frustrated when the organization who I have been loyal to for so long, doesn't have the courtesy to attend to a service that is advertised as quick and hassle free. After this experience, I can confirm that it's time to move on to another bank. I rather pay higher fees and know that I'm paying for an actual service that is provided rather than a sugar coated service at reduced prices.

Unkind Regards, Ziyaadh