3 staff member, 1 branch, 2 visits, 2 hours later

From: +***<br> Received: Apr 30, 2015 10:53<br> Subject: Capitec Bank: To re-apply for...<br> <br> Capitec Bank: To re-apply for credit, please 1st activate your dormant account at your nearest branch with your ID & proof of address.<br> <br> <br> 1st visit your host said I just need my ID and proceeded to desk 3 with ticket number 111 only to be told I need to provide proof of address and cannot scan or email to branch.<br> <br> 2nd visit your host confirmed my ID and proof of address is sufficient and proceeded to desk 7 with ticket number 164 only to be told that a posted letter from Vodacom confirming the date as 01/04/2015 is not accepted for FICA reason. I should provide my itemised billing.<br> <br> Seriously, what has my billing got to do with the 1st page which contains the date and physical address!!!