3 months without assistance

<p>On 30 April 2017, I send Capitec an email letting them know that my banking App was malfunctioning.</p> <p> </p> <p>For three months, I've been sending emails asking for help, asking for the problem to be escalated, but I only get apologies and assurance that the problem is being worked on. The agent said that the matter would be escalated to a senior, but this appears not to have happened, as the same agent is still replying to my emails.</p> <p> </p> <p>Does it really take more than three months to just reset my app? Just set it to the default settings. I don't care if I lose my budget data at this point. I just want the app to work.</p> <p> </p> <p>The reference code is "Incident ********** 9".</p>