CY
Craig Y

1 reviews | Active since Nov 2020

05 May 2021, 17:47

3 months and still capitec with holds my money

This is now becoming really really really usless,i never would of thought Capitec would treat their clients like this honestly i dont know anymore. iv begged capitec now for 3 months for my funds back that they are withholding from me 3 months!!!!!!!!! THE 1ST COMPLAINT I POSTED ON HERE WAS ((20 Feb 2021 at 16:18 pm

THEN AGAIN ON THE 26 Mar 2021 at 07:31 am

AND AGAIN ON 30 Apr 2021, 15:44

AND ON 04 MAY 2021, 14:55 My recent one is i called on Friday last week and all 4 times that i called during the day i was told the person handling my case id busy he will call me back right away ok so today its 3 business days later and im still waiting for that right away call back at it now after 54 so it will not be today so lets see tomorow. WHY MUST I BEG YOU GUYS FOR OVER 3 MONTHS FOR MY MONEY THAT I WORKED FOR BACK???????????????!!!!!!!!!WHY MUST I BEG ???? every single thing you guys have asked for iv provided to you but then its ignored. capitec doesn't want to help me a client for more than 9 - 10 years so i take it the money you have kept has been ****** from my account by capitec bank because no matter how many times i call or how many times i beg they don't give my money back just excuses or they never call you back.i will defiantly 100% sure sure not recommend you guys to anyone. And ill be posting all over social media about this also so every one can see what capitec really is and how capitec treats clients im done i will not contact you guys again o and iv spoken to capitec customer service about 6 times asking them to change my cell number and when i call back and ask what number they still have the old one on the system, its like the workers are to lazy to do the work really my number is Not ***...........my number is *** ag i dont know why i even bother anymore i surly can see after 3 months begging that i still will not get my money so im done. When someone asks me how's capitec bank? 1 word *******

0
Replies (1)
Capitec Bank
Capitec Bank's reply05 May 2021, 17:49
Official
Good day Craig 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank