TM
Thalitha M

1 reviews | Active since Jan 2016

15 Feb 2016, 11:50

24hrs

Yesterday went to capitec bank after checking on the internet what time are they closing on Sundays was advised it's 14:00. Arrived there at 13:21 the door was still opened with one client being assisted by Sphamandla. He told me they closed at 13:00, I should go check on the door I told him I checked what time the close I even used my data to show him but that didn't help. I asked him since he still logged in can't he said print my bank statement he said he can't the are closed. The reason I wanted a bank statement it's because I'm moving from my current bank to Capitec but after the service I got I'm thinking twice. I'm very disappointed, disgruntled and very irate bet the guy was still logged in he couldn't just print me a lousy bank statement!!!!

0
Replies (1)
Capitec Bank
Capitec Bank's reply16 Feb 2016, 09:04
Official
Hello memezane,

Please accept our apologies for the poor service experience you had.

Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank