JM
Jienie M
1 reviews | Active since Aug 2012
03 Jan 2020, 11:43
24 hours turned into 23 days to date
Contacted customer care center 11.12.2019, accidentally paid the money into incorrect account ( my mothers), advised it will be returned within 24 hours, they did contact her to confirm it is fine, she said yes. followed up 18.12.2019. Still waiting for money to be returned.
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Replies (2)
Capitec Bank's replyOfficial
03 Jan 2020, 12:14I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Jan 2020, 12:14
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
08 Jan 2020, 08:54Good day
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply08 Jan 2020, 08:54
Official
Good day
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank