22/02/2024 Failed transaction refund still not received!!!

Item: Capitec Bank
Rating: 1
Author: Tiffany S

I made a voucher purchase on my Capitec Banking app on 22 Feb 2024. The money was deducted from my account, but the voucher pin was never received, after several phone calls the only feedback I received was to check the "history" of purchases on my app, the more I explain that the specific transaction does not appear in my history, the more Capitec consultants give me the same steps to follow. An incident was logged to process a refund to my account but to date no feedback/refund has been received.

This has become very frustrating!

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

04 Apr 2024, 08:04

Good day Tiffany.

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply04 Apr 2024, 08:04

Official

Tiffany S's updateReviewer Update

24 Apr 2024, 09:20

CASE: ***8

After several attempts to call and follow up there has still been no solution!!

Can you please get this issue sorted ASAP! It has been 2 months now since the failed transaction and all I am getting is "Let me see who is dealing with your complaint" , "I am sorry Given Tshabala seems to be offline", "Let me see where your complaint is sitting", "Your complaint is still beind escalated to the relevant department, no feedback has been received yet" , "I will make a note for Given to give you a call"..... etc etc etc!!!

This has now reached a level beyond frustrating!

PLEASE RESOLVE AS A MATTER OF URGENCY!!!!!

Tiffany S's update24 Apr 2024, 09:20

Reviewer Update