22 Months of Gross Negligence & Financial Prejudice – Final Notice Before Ombudsman Escalation

I am placing it on public record that Capitec Bank has failed to provide me with a debit card for 22 months (since opening the account in March 2024). This is not a simple "service delay"; it is a systemic failure that has caused significant financial loss.

Key Issues:

Financial Exploitation: Due to Capitec’s failure to issue a card, I have been forced to use "cash-to-ATM" services for nearly two years. The accumulated transaction fees are massive. I view this as unjust enrichment on the bank's part.

Regulatory Breach: This is a direct violation of the Consumer Protection Act (Section 54) and the FSCA’s Treating Customers Fairly (TCF) framework.

Zero Accountability: My complaints are consistently logged and then ignored. I have been forced to keep physical slips for every purchase for 22 months because the bank refuses to provide the basic tools for digital transacting.

My Ultimatum: I will be at the Malmesbury branch on Wednesday, 14 January 2026.

I expect:

An immediate issuance of my debit card.

A formal commitment to audit and refund all excess fees incurred due to your failure to provide a card since March 2024.

If this is not resolved during my visit tomorrow, I will be lodging a formal dispute with the Ombudsman for Banking Services and the FSCA without further notice.

Capitec, this is your final opportunity to rectify this before legal escalation.