21 DAYS FOR REFUND
<p>I WROTE THE BELOW REVIEW ON 6 SEPTEMBER REGARDING A REFUND THAT TAKES 21 DAYS TO REFLECT INTO MY ACCOUNT. I LADY FROM CAPITEC PHONED ME AND SAID THAT IT IS ACTUALLY 7-14 DAYS AND NOT 21 DAYS. THE REFUND STILL DOES NOT REFLECT IN MY ACCOUNT, EVEN AFTER 21 DAYS. I'M OUT OF POCKET WITH THE REFUND AMOUNT, AND PAYDAY IS STILL A WEEK AWAY. WHAT CAN I DO TO GET MY REFUND?</p> <p>21 day for refund to reflect in my account</p> <p> A refund was made into my Capitec account. When I logged a query they said it can take 21 days for the refund to reflect into my account, and that is if the merchant that done the refund entered all the rigth detail whan making the refund. This is unacceptable and it leaves my budget out of pocket with the amount. What must I do?</p> <p> I know that the merchant used the correct detail and that the refund was dedected from their account already, why must I wait 21 days.</p> <p> I'm not happy about this, and surely something can be done about this.</p>
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
