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Patrick M

1 reviews | Active since May 2015

07 May 2015, 17:28

2 Years without accessing my funds

I am extremely disappointed in how Capitec bank handle things, In 2013 there was two different deposit of funds into my account which I didn't know where it comes, I quickly contacted your ***** department, and I was advised that my account will be stopped and will ask the said companies to reverse/or recall the deposits back, which a recall was done successfully, but still the hold on my account was not removed and it is almost 2 years now, I cant even access my funds.<br> <br> I urgently request you guys to release my funds and keep your account. It has been two years of hell, calling your call center and endless visits to your branch. Please keep your account and release my funds.

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Replies (1)
Capitec Bank
Capitec Bank's reply08 May 2015, 08:25
Official
Hello dennismatjeke,

I acknowledge your posting, and have referred it to Megan Martin for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank