2 years premiums down the drain

I took up a funeral cover 2 years ago,and ve been paying my premiums i time till i found out about the pause clause in May this year.due to the lockdown i decided to take advantage of the pause clause.few days ago i decided to check my cover i found out that it had lapsed and the was no notifications as to why it lapsed.i then when to the branch to enquire about this..but all i could get was i had to take up a new cover..when i asked about why it had lapsed the was no proper explanation all my 2 years of premiums gone down the drain..when i asked them to reinstate it they refused .i have never claimed on it.