1 reviews | Active since May 2015
2 Days Wasted at Herm**** Capitec Waiting for Approval
<p>I visited the Capitec bank branch in Herm**** twice yesterday(Thursday 6 October 2016) and today ( Friday 7 October 2016)</p> <p> </p> <p>With every visit I spend 2 hours at your Herm**** branch.</p> <p> </p> <p>The consultant did my application for a credit card an scanned all my documents,asked me alot of questions,then their system went offline( Thursday 6 October 2016). They asked me to wait,which I did but after another hour passed they were still offline.</p> <p> </p> <p>Today ( Friday 7 October 2016) I again visited the Herm**** branch,when the same consultant of yesterday assisted me,she then said she needs to leave early(11:30am) and then I had to move to another consultant whom I had to wait for.</p> <p> </p> <p>He again inputted my info,system said it was inputted wrong,he then did it over,then head office couldnt decide if the R80 debit on my account from Webafrica is a debit order or not.</p> <p> </p> <p>I again had to wait,2 hours later still waiting</p> <p> </p> <p>I then left.</p> <p> </p> <p>Horrible service from Capitec Bank Herm****!</p>
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
My complaint was resolved and I was assisted by the friendly branch manager Dedre at Hermanua branch who.completed my application even when.the branch was about to close.Thank you Dedre for turning my complaint into an huge compliment!
My complaint was resolved and I was assisted by the friendly branch manager Dedre at Hermanua branch who.completed my application even when.the branch was about to close.Thank you Dedre for turning my complaint into an huge compliment!
