1st time disappointed

It's been 2 weeks now that money was transfer from my capitec app 2 standard bank...matter was reported capitec told me to get the client bank statement after calling again a friendly agent helped me telling that turn around time for such complaints is 3 days.. They will call me directly..I've called them the matter is still under investigation.. I've send them messenger.. They will call me directly?? By when? At least give some feedback or must I make peace that I've lost some money and never will get feedback