1/5 stars -Extremely poor service from Captec bank

*1/5 Stars - Extremely Poor Service*

I'm extremely disappointed with the service I received from Capitec. Despite providing all the necessary supporting documents to prove that the payments were meant for me, they have still not released the amount they put on hold in my account including the transactions i made which are also put on hold .The transactions I made were legitimate, and I provided all the required proof, but Capitec has failed to assist me.

Their hold on my funds has caused me significant inconvenience and stress. I expect a higher level of service from a reputable bank like Capitec. Unfortunately, my experience has been the worst.