1/5 stars - AVOID CAPITEC BANK AT ALL COSTS!

Delete 1/5 stars - AVOID CAPITEC BANK AT ALL COSTS!

I am writing this review as a warning to others to avoid Capitec Bank at all costs. On June 27th, I lodged a case with their ***** department regarding unauthorized transactions on my account. It's been weeks and I've received no feedback or resolution to the issue.

The ***** department has failed to contact me despite multiple attempts to reach out to them. I've called them multiple times, only to be met with long wait times and unhelpful representatives. The assistance manager, @Capitec Customer Service, promised to call me back, but never did.

It's unacceptable that a bank can't even bother to provide basic customer service. As a customer, I expect a certain level of service and respect. Capitec Bank has failed to deliver on both fronts.

I would not recommend Capitec Bank to anyone. Their lack of accountability and disregard for their customers is appalling. They seem more interested in protecting their own interests than resolving issues and keeping their customers satisfied.

If you value your hard-earned money and your time, stay away from Capitec Bank. There are better banks out there that actually care about their customers.