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TZ
Toni Z

1 reviews | Active since Sept 2016

15 Dec 2017, 09:51

15 says without access to my account

Anyone thinking that capitec is worth the change , - I’d defiantly not . The customer service , their problem resolution and systems to rectify are that of yestetyear . This bank is so out of touch with reality my business account infact all my accounts have been shut down due to their ineptitude. Try run a business without a single transaction in it out for 15days ) and still not resolved ) . Their customer experience is plain slack . I urge the CEO TO CONTACT ME AND MAYBE HE/SHE can reinstate my account .?? I’m waiting !day 16 approaching

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Replies (3)
Capitec Bank
Capitec Bank's reply15 Dec 2017, 12:12
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

TZ
Toni Z's update15 Dec 2017, 12:32
Reviewer Update
To Syndora Smith , let u look at this from a business perspective , my business account has been suspended by your paltry system and protocol for the past 15 days now . Let’s dave it you have dropped the ball over 14 days ago and now you want me to wait another 5 working days?? Do you really think that I haven’t heard that story several times by now ? My staff , contact actors and business payments are long over. When I return to IN PERSON enter a branch , I can assure you it will be to close my accounts and taking my business elsewhere . Readers aren’t stupid to see that your 5work day stunt is your approach to the urgency of already 15 days of bob access !
Capitec Bank
Capitec Bank's reply15 Dec 2017, 14:44
Official

Good day Mr Zwicker

I refer to your hello peter posted complaint logged with our department today. Thank you for bringing the matter to our attention.

Kindly be advised that I tried to contact but to no avail-line engaged. Furthermore kindly provide a suitable time to call you?

I trust you find the above in order and I look forward to hear from you.

Kind regards

Syndora Smith