15 MAY(05) 2017 WORST ***** CASE

I OPENED A CASE AS PER CAPITEC BANK AS I HAVE BEEN ****MED AND I WENT TO THE BANK TWO WEEKS LATER TO REVERSE MY MONEY AS THE PEOPLE WHO THE MONEY GOT TRANSFERRED WERE ******** THE BANK AT RANDFONTEIN NEW TOMBOTIE MALL HAD TO CALL THE CAPITEC ***** DEPARTMENT FOR THEM TO INVESTIGATE I HAVE SENT ALL MY DETAILS WHICH WAS COPY OF MY CASE THE CASE NUMBER AND COPY OF THE STATEMENT WITH THE DETAILS OF ********(N.P MKHWA****) THE PRIVATE INVESTIGATOR GOT BACK AND CONFIRMED IT WAS A ****MED CAPITECT ADVISE THE PAYMENT REFUND WILL PROCEED HOWEVER THEY WILL CHARGE ME R5 THEY HAVE ALSO ADVISED THAT THE ******** ACCOUNT WILL BE BLOCKED UNTIL INVESTIGATION BEEN COMPLETED ... A WEEK LATER THE LADY FROM CAPITEC TOMBOTIE MALL CAPITEC CAME BACK SAID SHE IS SORRY BUT CAPITECT HAS TO CLOSE MY QUERY THEY CANNOT REFUND MY MONEY ANYMORE... JUST LIKE THAT!!!!I WAS SO UNHAPPY SHE SAID SHE WILL FOLLOW UP AND GET BACK TO ME AGAIN AFTER SAYING THEY WONT HELP ME:!! IT IS THE 23 NOVEMBER 2017 YET NO RESPONSE MY MONEY GONE!!!!! I FEEL LIKE WE NOT SAFE WITH CAPITEC IF THIS COULD HAPPEN SHOWS CAPITEC WORKS WITH ***** RATHER THEN THERE LONG TIME CUSTOMERS .