14 DAYS ON A SPECIAL CLEARANCE

I PAID IN A CHEQUE ON 19/08/2015 ABOUT 10H00 AND PAID FROM THE SPECIAL CLEARANCE BUT STILL IT TAKE'S CAPITECH FROM TUESDAY UPTO NOW STILL NOTHING I PHONE THE CALL CENTRE AND SPOKE TO VANESSA AND IT IS NOT HER FAULT ,BUT CAPITEC BANK SHE SAID THE MONEY WILL ONLY BE PAID INTO MY ACCOUNT ON THE 29/08/2015 - 11 DAYS AND FOR WHAT AM I PAYING MONEY FOR SPECIAL CLEARANCE OTHER BANKS MAY BE 4 DAYS????