VM
Vusi M

1 reviews | Active since Jun 2016

01 Jun 2016, 11:24

14 Day Cheque Clearance Process

<p>I have a serious dissatisfaction with the clearance timeframe of a cheque. I had a cheque deposited into my account on the 30th May, to my dismay only to learn that i have to wait for 14days to access my money?</p> <p>How can it be that Capitec's process takes so longer than other banks that has special clearance?</p> <p>I need the matter to be resolved urgently this can't be a sophisticated bank as you can treat a customer from 2004 in this manner</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Jun 2016, 07:32
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,