SK
Selina K
1 reviews | Active since Dec 2021
13 Dec 2021, 08:49
13 December 2021
My name is Selina Kumalo iam banking with Capitec Bank. On 2 December 2021 my account was hacked and Capitec bank suggested that I should open a case with SAPS and attach an affidavit of what happened. I did submit all of the requirements 4 December 2021 for forensic. Since 2 December 2021 my account has been soft stopped no response from Capitec. Iam stranded with no money and I don't know how my debits will pay. R11000 was withdrawn from my secondary account without my approval.
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Replies (2)
Capitec Bank's replyOfficial
13 Dec 2021, 09:00Good day Selina
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Dec 2021, 09:00
Official
Good day Selina
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Feb 2022, 08:33Hi Selina
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 08:33
Official
Hi Selina
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank