12 pages to activate the App

Simplicity is NOT the ultimate sophistication.<br> <br> It took Capitec Bank 12 printed pages for me to change my Cellphone number and activate their app.<br> <br> 1. Why do I have to go to a branch to activate an App? Isn't the reason for Apps to limit branch visits?<br> 2. Why is the App only limited to the phone number registered? In this day and time where the average number of phones a person has is 2 plus a tablet, we are limited to one number/cellphone. (Please spare me of your benevolence about security). Isn't the reason for username and password to be able to access my account on different platforms?<br> 3. Why do they have to print (poor trees) 7 pages for me to change my cellphone number?<br> 4. Why do they have to print (poor trees) 5 pages for me to activate their App. I'm there in person fingerprinting and all and yet they still print?<br> 5. What is their environmental policy?<br> 6. Why is it such a mission to activate an App? (Again, spare me of your benevolence regarding security)<br> <br> Capitec Bank does NOT live by its slogan \Simplicity is the ultimate sophistication""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;616467;772353;9;2;0;1;0;0;2;15/03/17 16:51;181;NULL;15/03/17 15:37;15/03/17 13:50;No service! No feedback!;7,91E+12;;***;No rental car was arranged even after following up multiple times over a week. Had to arrange it myself on the morning and as a result missed 5hours of work and two customer meetings. <br> The estimated period for completion were 5 working days, after 8 days was told by the panel beater that they can't complete the repairs due to an additional damage found on the car and approval can take up to 5 working days. I keep on phoning the call centre and ever time I been told the administrator is not available and they will send her an email... and apparently has the email not been working for some time now! I was also told by the repair centre that Discovery authorised the car to be repaired with 2nd hand parts since it is no longer under a maintenance plan! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;378353;793962;16;2;0;1;0;0;2;15/03/18 13:33;181;5;15/03/18 12:23;15/03/18 10:32;Cable ******???!!!!!;***;Unknown;***;I have 2 x 10 MB lines that I lease from Telkom and every now and again the internet is off, sometimes for a few hours and sometimes for a day or two. This is unacceptable, as my monthly payment does not fluctuate, why does the service??!! The internet has now been off since 12:30 on Wednesday 18 March 2015. Apparently it is suspected that the cables have been ******. WHAT THE HELL??! How difficult is it to encase cables in concrete or SOMETHING??! <br> <br> Our business delivers road and air ambulance services in the country and is EXTREMELY reliant on internet and telecommunications!! We do not only lose money when the internet and phones are off, but PEOPLE LOSE THEIR LIVES!!!!!!<br> <br> This issue needs to be resolved IMMEDIATELY! I don't care what YOUR challenges are, send someone to replace the cable immediately. Do NOT delay this as you usually do, just fix it!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;744666;33;1;2;0;1;0;0;2;15/03/18 16:18;181;NULL;15/03/18 15:05;15/03/18 13:17;CLOSE MY FNB ACCOUNTS;8,11E+12;;+44 (0)***;Good day,<br> <br> I left South Africa in December last year, I needed to use my FNB accounts until now.<br> <br> Prior to leaving South Africa I went to N1 City branch in Cape Town and changed the billing address and notified them I was leaving the country.<br> <br> They said I would be able to close my accounts from overseas and not have to go into a branch in order to do this.<br> <br> I have made several attempts to make contact and I have had no success in getting through to the International banking number on the FNB website or the \contact us\"" or [Email Removed] options online.<br> <br> My accounts are currently in the positive and no money needs to be paid in and I want to close the accounts before any more fees are charged.<br> <br> PLEASE HELP!<br> <br> """