RH
Rene H

1 reviews | Active since Jun 2014

28 Jan 2026, 13:34

12 Days still no Business Account

This review is specifically directed at the Business Banking side of Capitec.

I went in on the 16th January to the brackenfell branch to open a Business account.

After having had no communication excluding 1 call the day after, and nothing since I emailed in and called over 3 times already.

And here is still sit on the 28th Without further communication from Capitec, I still don't have an open business account although all relevant registration documents, and identity and proof of residence documentation was submitted.

Noone from business relationship management has called .e even though I received an sms telling me they would.

I have money just sitting in YOCO that can't be paid put due to this.

Me, my husband and all my children have personal accounts with capitec but your Business side of things is ridiculous how can it only be telephonic.

0
Replies (3)
Capitec Bank
Capitec Bank's reply28 Jan 2026, 14:37
Official
Good day Rene Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply30 Jan 2026, 16:54
Official
 
Good day Rene

With reference to our telephone conversation/ email correspondence. 

I trust that you are satisfied with the outcome.  We have proceeded to close your complaint. 

Kind regards, 

Capitec Bank 

RH
Rene H's update30 Jan 2026, 16:56
Reviewer Update
Thank you very much to Repilwe and Dudu for your effort in sorting this issue out. I highly appreciate the time you spent figuring out what went wrong, and assisting me to get the account opened, linked and running.

Your work ethic is exemplary.