SM
Sifiso M

1 reviews | Active since Sept 2025

14 Sept 2025, 14:44

*****

Capitec has not unblocked my funds since the 19th of August ,I have kid who is not well who is in need of medical attention bt I am unable to help my daughter as a Father .

Been calling their ***** line ,being taken from my agent to another no one knows who no one can give ma a solid and informative answer about my account at this point should my daughter pass away coz I couldn't supplier her with her Medicine I am blaming capitec 25days with no feed back or communication from them wen ever I call and I do have my case numbers I get no help or satisfying answer from the branch or wen I call the call centre this is honestly frustrating.

I can't do this I have no funds so take of my family yet capitec has my money that I have accounted for several times .

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Sept 2025, 16:36
Official
Good day Sifiso. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank