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I purchased a book online and it went through on my side and on the merchands side it gave me an error. So the money is apparently under unprocessed transactions which capitec. Whats makes me mad is that when I print the statement on the app to send to my merchant so that they can be able to courier my textbook to me to my surprise under unprocessed the amount is not showing on the statement. I then called the call center to assist with proof of payment so that I can send through to the merchands and they said they can send me a statement which will cost me R12 and will be available after an hour. I do not understand why am I paying for their statement as I have printed close to 5 statements from the app and yet the amount is not showing on the statements from their App. Its very sad how the merchant is willing to assist but my Bank cant.