MM
Mzimhle M
1 reviews | Active since Oct 2020
28 Jun 2023, 11:41
11 (and counting) call redirects/transfers by agents, no one knows how or where help is
This is very disappointing, I have been calling Capitec today and had been redirected 8 times by agents who seem not to know where credit card assistance is based, no agent seems to know who to contact. and I'm not getting any help. Just called again and now it will be the 11th time being redirect by agents who do, another one got redirect back to themselves.
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Replies (2)MM
Mzimhle M's updateReviewer Update
28 Jun 2023, 11:57After being redirected 13 times, I was advised by a different department to get a team leader who helped me.
MM
Mzimhle M's update28 Jun 2023, 11:57
Reviewer Update
After being redirected 13 times, I was advised by a different department to get a team leader who helped me.
Capitec Bank's replyOfficial
28 Jun 2023, 12:06Good day Mzimhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Jun 2023, 12:06
Official
Good day Mzimhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank