yM
yoliswa M
1 reviews | Active since Jul 2013
12 May 2020, 10:32
10GB data been debited
On 5 May 2020 I bought 10GB data in my cellphone app today is the 12 May 2020. I have logged a complaint I was told to wait for 24 hours the data will reflect today its pass 5 days I still have not received my data. its really frustrating because I have deadline to meet and my job is at risk here so now since the 6 May I been buy day to day data though my account was debited by R505 . I have references nothing is happening.
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Replies (3)
Capitec Bank's replyOfficial
12 May 2020, 12:19I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply12 May 2020, 12:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
yM
yoliswa M's updateReviewer Update
14 May 2020, 10:40Good Day Capitec
Its day 10 today I only recieved a call informing me that the matter will be dealt with urgently till today I have not yet received refund R505 or 10GB Telkom data of which I have paid for. I have deadline I need to meet I need internet it order to do my duties. Why does it take this long for the fault that was caused by the bank to be resolved ????
Its day 10 today I only recieved a call informing me that the matter will be dealt with urgently till today I have not yet received refund R505 or 10GB Telkom data of which I have paid for. I have deadline I need to meet I need internet it order to do my duties. Why does it take this long for the fault that was caused by the bank to be resolved ????
yM
yoliswa M's update14 May 2020, 10:40
Reviewer Update
Good Day Capitec
Its day 10 today I only recieved a call informing me that the matter will be dealt with urgently till today I have not yet received refund R505 or 10GB Telkom data of which I have paid for. I have deadline I need to meet I need internet it order to do my duties. Why does it take this long for the fault that was caused by the bank to be resolved ????
Its day 10 today I only recieved a call informing me that the matter will be dealt with urgently till today I have not yet received refund R505 or 10GB Telkom data of which I have paid for. I have deadline I need to meet I need internet it order to do my duties. Why does it take this long for the fault that was caused by the bank to be resolved ????
Capitec Bank's replyOfficial
14 May 2020, 15:47Good day Yoliswa M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply14 May 2020, 15:47
Official
Good day Yoliswa M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank