1 time bad number

Never had any issues till today, logging on to my banking app, it freezes and i get kicked out, cant log back in, nothing makes it function, so i see a notification that tell me to call them, that i cant, i have minutes not airtime (086 number needs airtime cant call on minutes) cant buy airtime as i cant log in app and stuck @ the office, finally beg a person at my office to lend me hes phone to call Capitec, i call capitec and they help me, lady says cool its been reset, restart your phone and log in, did it as she said and it didnt help, so i reinstall the app, add my account number and pin, doesn't function, in fact its worse now , not even telling me to call the number now its telling me to go into capitec as there's a problem, so I call the number again, someone answers, doesn't say anything, was on the line for a minute, HEARING PEOPLE TALK IN THE BACKGROUND, put the phone down and called again, someone answers and tells me they cant help me anymore, dont know what happened and reccomends i go in as they cant do anything, made the problem worse and no now i Have to go into capitec on a Friday afternoon, leave work 5 min earlier as capitec watersone near me closes @ 6, get there @5:30 and the doors are closed with people inside still working and no one posing for help, so the doors weren't just closed due to covid, they had a few few client left and wanted to go home, worked retail and now they do it so that customer don't come in and browse 5 min before close. wasted my time calling you, wasted time going in.

If they told me from the begging the they cant help or dont know i would've left and gone in earlier as you say you trade these hours but then you don't. probably the most Terrible service i have ever revived.