iM
irene M

1 reviews | Active since Nov 2015

12 Nov 2015, 18:37

1

I app**** for a loan and approved and I managed to withdraw only r6000.00 for my daughters school and etc all of a the sudden I received a call from the male manager said I need to bring my payslip again even I' ve being banking with them for over 24 months. If not my loan money will be frozen. I went to the branch today to show him the pay slip and my I'd book but the was no electricity. How is this my problem, I signed a contract to pay back starting from the end of this month end or i am discriminated against because I am a congolies south African. Head office please can you unfreeze my loan, I will pay you back

0
Replies (1)
Capitec Bank
Capitec Bank's reply13 Nov 2015, 08:31
Official
Hello irenemutu01,

I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,