09/03/2024

On the 25 of February 2024 I withdrew a sum of R2 000 from a STD bank ATM as Capitec one was not working. The money came out of the machine in an irregular order and was again shut into the machine , so I could not get it back. I then reported the incident to Caplitec and was given an incident ref no and was told to wait 7 to 14 days. After 7 days I visited the branch and was told that the first consultant made a mistake and they have relodged the 2nd query with the new ref no. wad loaged but I was not given the new ref number.. Am worried as ef matter is now 12 working days