0 rated bank in terms of client satisfaction/service. 2 months of UNFULFILLED promises. I'm homeless now all of because of capitec.

Guys my issue is still ON-GOING at capitec bank. I transferred money to a capitec account on the 23rd July 2025 that has been blocked since March/May. I've been back & forward, in & out to the branch. We submitted everything we were requested to submit. We were promised the matter would be resolved within 24/47hrs. After a month of struggling, capitec finally called the receiver asking permission to do a recall(reversal) back into the senders account. This past weekend we got a call from management saying by Friday afternoon or latest Saturday afternoon the money would reflect back into my account. I needed to pay all my expenses(rent and my loan I took to get thru the past month). Yet today Monday the 1st of September 2025 there is still NO confirmation or communication.

Management or the complaints department PLEASE PLEASE PLEASE read this review and assist me ASAP. Guys I never paid my rent for 2 months now. The landlord officially kicked me out. I had to book into a b&b just to have a roof over my head tonight which cost me R350. I don't even have petrol to drive to the branch.

When I asked the branch to assist me with a written complaint so I can take it to the Oubudsman so they could assist me, the branch advised me & promised me that I would have the money in my account this past weekend. Monday is already finished and still there's NO money whatsoever.

Capitec please be honest and transparent, consider me as your client, consider my efforts going in the branch every twice a week.

Rather just tell me if you guys are NOT going to assist me and help me do a written complaint so i can take this matter to the ombudsman, rather then wasting my time. I'm borrowing money from loan sharks just to survive promising them that I'll repay them as soon as capitec reverse the money back into my account.

Now I'm honestly struggling Guys, imagine I've been put out of my place because I can't afford to pay my rent for the past 2 months. I don't even have petrol in my car to just drive to the branch.

This is not fair Guys, not fair at all.

I swear this is becoming the worse bank I've banked with.

The worse of everything is, I'd understand if capitec said my money was *****ulent hence they can't reverse it. They rather said they can see everything is in order and for the past month they've been promising they'd reverse it back into my account.

Guys is this really how you treat your loyal customer? A customer that banks with you. A customer that pays over R2000 per month for banking chargers. A customer with a active capitec account whereby money of R100 000.00 comes in my account on a monthly basis for the past year?

Please reconsider your branch staff, your ***** department, even your management. It's like the guys are not trained enough or worse they don't know what they doing!