Disregard for customer service/retention

We had been using this company for 2 years with no hiccups,. In April we requested a shuttle from Stellenbosch to the Airport as per normal. On that particular day the driver did nott arrive. This was little to no communication from Cape Town Transport and when we eventually got hold of them, (Nicole) were advised that they had driver issues. We had to make alternate arrangements so as to not miss the flight. We respectfully asked for a refund. After several emails and call we are still waiting for a refund. The owner Nizaam Winkworth does not bother to return emails or even acknowledge receipt thereof. Very disappointing after being a loyal client of over 2 years. Will not recommened this service at all. Uber are more reliable and cheaper.