Unsatisfied customer

The most horrific experience ever!!! Their advertising team or revenue manager (Warren) is yet to get back to me. I booked a room, giving my arrival time on the website (booking.com) paid for the transaction (twice). Upon my arrival, there is no rooms available. Not only were they NOT accomadating, but they kept gjving me different managera numbers sending me from corner to corner. Imagine how i felt. My accomadation finance has been taken from me, not knowing where to go, not being able to pay again. Because they took the booking amount out of my bank account twice. I WOULD NOT RECCOMEND CAPE TOWN LODGE HOTEL OR BOOKING.COM to anyone. They do not deserve to advetise their companies as one of the best , if this is how they treating guests.