Cape Town Lodge Hotel
Unclaimed Business
|3|3 Reviews (last 12 months)|This business does not respond to reviews
Cape Town Lodge Hotel
Unclaimed Business
|3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
50Very Likely
NPS Score
50
Recommended: Very Likely
Review Distribution
3|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Phuti M
1 reviews | Active since Nov 2022
14 Sept 2026, 12:39
Bad service and treatment
The staff is very rude from reception to cleaners including hotel managers , only kitchen staff did a pleasant service wish I could rate them separately. The manger was very arrogant and didn't even wanna give us our invoices and even threatened us. If you want peace in your holiday stay, vacation or work stay I suggest you try another hotel. For a 5 days stay it was a horrible stay for all of us, pools not working, people are s****ping paints at the entace while you enter it's just too much going on there.
Helpful (0)
|Replies (0)PM
Phuti M
1 reviews | Active since Nov 2022
14 Sept 2026, 12:39
Bad service and treatment
The staff is very rude from reception to cleaners including hotel managers , only kitchen staff did a pleasant service wish I could rate them separately. The manger was very arrogant and didn't even wanna give us our invoices and even threatened us. If you want peace in your holiday stay, vacation or work stay I suggest you try another hotel. For a 5 days stay it was a horrible stay for all of us, pools not working, people are s****ping paints at the entace while you enter it's just too much going on there.
0
Replies (0)MD
Mervin D
1 reviews | Active since Jul 2023
21 May 2026, 17:34
Cancelation fee and refund
I made a booking for Accommodation this morning 21 May 2026. I had to unfortunately cancel due to an emergency that came up. I canceled after about an hour and requested cancelation and expecting a refund. Booking.com advised Cape town Lodge Hotel will charge me 100% cancelation fee. Is this practice even legal? It should not be allowed. Very disappointed. I just received harsh and unfriendly responses from the Manager at the Hotel.
Helpful (0)
|Replies (0)MD
Mervin D
1 reviews | Active since Jul 2023
21 May 2026, 17:34
Cancelation fee and refund
I made a booking for Accommodation this morning 21 May 2026. I had to unfortunately cancel due to an emergency that came up. I canceled after about an hour and requested cancelation and expecting a refund. Booking.com advised Cape town Lodge Hotel will charge me 100% cancelation fee. Is this practice even legal? It should not be allowed. Very disappointed. I just received harsh and unfriendly responses from the Manager at the Hotel.
0
Replies (0)NK
Nompumezo K
1 reviews | Active since Jan 2025
17 Mar 2026, 13:20
Good customer service and how employees present themselves outside of work
Thank you for this opportunity, I booked this hotel bcz of how their staff represent it outside of work,I called the staff and I told them I booked in their work and they were sooo happy meaning the hotel is treating the staff in orderly manner which is Good.
Helpful (0)
|Replies (0)NK
Nompumezo K
1 reviews | Active since Jan 2025
17 Mar 2026, 13:20
Good customer service and how employees present themselves outside of work
Thank you for this opportunity, I booked this hotel bcz of how their staff represent it outside of work,I called the staff and I told them I booked in their work and they were sooo happy meaning the hotel is treating the staff in orderly manner which is Good.
0
Replies (0)